Effective Date: May 2025
At FreeDrobe, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We collect the following types of information when you use our services:
- Personal Identification Information: Name, email address, phone number, payment details, and billing address.
- Usage Information: Information about how you interact with our website and mobile application, including device type, browser type, and IP address.
- Transactional Data: Information related to your transactions and service requests, including pick-up and delivery details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our storage, laundry, and recycling services.
- To process payments and transactions.
- To communicate with you about your account, orders, and services.
- To improve our services and enhance your experience.
- To send promotional offers, newsletters, or updates (you can opt-out at any time).
- To comply with legal obligations and prevent fraud.
3. How We Protect Your Information
We take reasonable measures to protect the security of your personal information:
- Data Encryption: We use encryption to secure your payment information during transactions.
- Access Control: We limit access to personal data to authorized personnel only.
- Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Delivery and logistics partners
- Customer service platforms
- Marketing service providers
These third parties are required to handle your information securely and use it solely for the purposes of providing services to FreeDrobe.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies help us analyze trends, track user behavior, and optimize our services.
You can control cookies through your browser settings and choose to accept or reject them. However, if you disable cookies, some parts of our website and app may not function properly.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information we hold.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
7. Children’s Privacy
FreeDrobe’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
FreeDrobe
Email: support@freedrobe.com
Phone: +91 – 9220440969