Protection Plan Policy

Freedrobe offers three levels of Protection Plans — Basic, Premium, and Luxury — each designed to safeguard your garments with different levels of coverage and benefits. These plans are available as optional add-ons (with Basic automatically included for all users) and are meant to provide peace of mind against accidental damage, loss, or deterioration that may occur during storage, handling, cleaning, or transportation.

Basic Plan
The Basic Plan offers essential protection automatically included for all users who do not select a specific protection plan. It provides minimal coverage to safeguard garments against rare incidents of handling or storage damage. This plan ensures a foundational level of care and accountability while garments are stored under Freedrobe’s supervision.

Premium Plan
The Premium Plan provides standard protection suitable for everyday wardrobe essentials. It includes coverage for a defined range of garment categories, offering balanced protection limits and standard claim processing timelines. This plan is ideal for users who want dependable protection without opting for higher-tier benefits.

Luxury Plan
The Luxury Plan provides the highest level of protection with extended coverage limits, expedited claim processing, and priority support. It is tailored for users with premium or designer wardrobes who expect exceptional service and maximum assurance. This plan includes advanced garment care options, faster resolutions, and personalized assistance for a seamless experience.

All three plans operate on predefined garment categories assigned by Freedrobe at intake. When we receive your items, each garment is classified into the appropriate category (e.g., T-shirt, jeans, leather jacket, lehenga), and coverage and payout limits are applied according to that classification and the selected plan. Coverage limits and applicable fees therefore vary by plan and by the category determined by Freedrobe; full category-wise limits will be shown to the user in the app or at the time of intake for transparency before storage.

Users may upgrade, downgrade, or cancel their Protection Plans at any time, subject to Freedrobe’s terms regarding notice periods and ongoing claims.

1. Coverage Details

Freedrobe’s Protection Plans provide coverage based on garment categories and the selected plan—Premium or Luxury. Coverage applies to garments stored, cleaned, or transported under Freedrobe’s custody and is subject to the terms and conditions outlined herein.

Garment Categories
Coverage limits vary according to the type of garment. Categories include, but are not limited to:

• Shirts and Tops
• Pants and Trousers
• Jeans
• Jackets and Coats
• Dresses and Skirts
• Sweaters and Cardigans
• Others (as specified in prices in app)

Coverage Scope
Protection Plans cover the following events:

• Accidental damage caused by Freedrobe personnel during handling, storage, cleaning, or transportation.
• Loss or theft of garments while in Freedrobe’s custody.
• Damage directly resulting from Freedrobe’s professional cleaning or laundry services.

Coverage Limits
Each garment category has a maximum coverage limit per item, which represents the maximum amount Freedrobe will compensate in the event of damage or loss. These limits differ between the Premium and Luxury Plans and will be clearly communicated to Users during subscription and in plan documentation.

Note: Coverage amounts may get updated & only the latest amount will be considered at the time of claim review.

Additional Benefits for Luxury Plan

• Priority claim processing with reduced turnaround times.
• Access to premium garment care services, including specialized cleaning or repair options (if applicable).

2. Exclusions and Limitations

While Freedrobe’s Protection Plans offer extensive coverage, certain situations and types of damage are excluded to ensure fair and clear terms for both the User and Freedrobe. Users are advised to review these exclusions carefully to understand the scope of coverage.

Exclusions
Freedrobe is not liable for loss, damage, or deterioration resulting from:

• Pre-existing damage, defects, wear and tear, or manufacturing faults present before the garment was accepted for storage or service.
• Damage caused by improper care, misuse, or negligence by the User prior to storage or service.
• Natural causes such as fading, discoloration, shrinkage, mildew, mold, rust, corrosion, or deterioration due to environmental factors (e.g., humidity, heat, sunlight).
• Damage or loss caused by pests, insects, rodents, or animals.
• Damage arising from accidents or events outside Freedrobe’s control, including but not limited to natural disasters (flood, fire, earthquake), civil unrest, or theft occurring outside Freedrobe’s custody.
• Garments that were not properly declared, inaccurately described, or misclassified by the User at intake or during service requests.
• Loss or damage occurring after the garment has been delivered back to the User or to any third-party address specified by the User.
• Any indirect, consequential, incidental, or punitive damages, including but not limited to loss of use, loss of business, or emotional distress.

Limitations

• Coverage is limited to the maximum amounts specified per garment category and plan type.
• Freedrobe reserves the right to reject claims if Users fail to provide requested documentation or evidence in the claims process.
• Claims made beyond the stipulated reporting period (48 hours after delivery or pickup) may be denied.
• Users are responsible for following Freedrobe’s care recommendations and inspecting garments regularly; ignoring care recommendations or inspection notices may limit or void coverage for related damages.
• Coverage does not extend to garments stored or processed without an active Protection Plan subscription.

3. Claims Process

To ensure a smooth and efficient handling of claims under Freedrobe’s Protection Plans, Users must follow the procedures outlined below:

Notification of Claim

• Users must report any damage, loss, or defect to Freedrobe within 48 hours of receiving the garment delivery or pickup.
• Claims should be submitted through the Freedrobe app’s claims section or by contacting customer support via email or phone.

Required Documentation

• Users are required to provide clear photographic evidence of the damage or loss.
• Additional documentation such as original purchase receipts, garment care tags, and any prior condition records may be requested to support the claim.

Claim Evaluation

• Freedrobe will review the submitted claim, documentation, and evidence to verify eligibility based on the Protection Plan terms and coverage limits.
• An inspection of the garment may be conducted by Freedrobe or its authorized service providers if necessary.

Claim Approval or Denial

• Users will be informed of claim approval or denial within a reasonable time frame, typically within 7-10 business days after submission.
• If a claim is denied, Freedrobe will provide reasons for the decision.

Compensation

• Approved claims will be compensated according to the coverage limits per garment category and plan type.
• Compensation may be issued as a monetary refund, repair service, or replacement at Freedrobe’s discretion.

Appeals

• Users may appeal claim denials by providing additional evidence or clarification within 15 days of the denial notice.
• Freedrobe will reassess the appeal and communicate the final decision within 10 business days.

Important Notes

• Claims submitted after the 48-hour reporting window may be declined.
• Failure to provide requested documentation or cooperate with inspection requests may result in claim rejection.

4. Compensation and Refunds

Freedrobe aims to provide fair and timely compensation to Users whose claims under the Protection Plan are approved. The following outlines the terms related to compensation and refunds:

Compensation Options

• Upon approval of a valid claim, Freedrobe may offer compensation through one or more of the following, at its sole discretion:
  • Monetary refund up to the coverage limit for the affected garment category and plan type.
  • Repair of the damaged garment by a Freedrobe-approved professional service provider.
  • Replacement of the garment with a similar item of equal value, where feasible.

Coverage Limits

• Compensation will not exceed the maximum coverage limits specified for the garment category under the User’s selected Protection Plan (Premium or Luxury).
• Coverage limits are determined and communicated at the time of subscription or plan purchase and may be updated with prior notice to Users.

Refund Process

• Monetary refunds will be processed using the User’s original payment method or another mutually agreed method.
• Refunds will be initiated within 14 business days of claim approval.
• Users may be required to return the damaged garment to Freedrobe or an authorized service provider prior to receiving compensation.

Repair and Replacement

• Freedrobe will coordinate repairs with approved service providers to restore the garment’s condition as closely as possible.
• In cases where repair is not viable, Freedrobe may provide a replacement garment matching the original in value and quality.
• Repair or replacement timelines may vary based on the extent of damage and availability of replacement items.

Limitations and Exceptions

• Compensation is subject to verification of claim validity and may be reduced or denied if fraudulent claims or misrepresentations are detected.
• Freedrobe is not liable for any additional costs incurred by the User, including but not limited to shipping fees, incidental expenses, or lost value beyond the coverage limits.

5. Plan Fees and Activation

Plan Subscription

• Users may subscribe to Freedrobe’s Protection Plans—Premium or Luxury—as an optional add-on during the initial subscription process or at any time via the Freedrobe app or website.
• Protection Plan fees are charged in addition to the standard Freedrobe subscription fees and vary based on the selected plan and garment categories covered.

Fee Structure

• The fee for each Protection Plan is calculated based on the level of coverage chosen (Premium or Luxury) and the number and category of garments included.
• Detailed pricing and fee schedules will be provided transparently during the subscription or plan modification process.

Payment Terms

• Plan fees are billed on a monthly basis and must be paid in advance along with the standard subscription fee.
• Failure to pay the Protection Plan fee on time may result in suspension or cancellation of coverage, subject to Freedrobe’s policies.

Activation and Coverage Start

• Protection Plan coverage begins immediately upon successful payment of the applicable fees.
• Coverage applies only to garments declared and accepted for storage or service after plan activation. Garments stored prior to activation are not covered unless specifically included.

Plan Modifications and Upgrades

• Users may upgrade, downgrade, or modify their Protection Plan selection at any time via the Freedrobe app or website.
• Changes to the plan will take effect at the start of the next billing cycle unless otherwise specified.

Cancellation and Refunds

• Users may cancel their Protection Plan subscription at any time. Cancellation will be effective at the end of the current billing cycle.
• No refunds will be provided for partial billing periods, except as required by applicable law or at Freedrobe’s discretion.

6. Termination and Suspension

Termination by User

• Users may terminate their Protection Plan subscription at any time through the Freedrobe app or website.
• Termination will take effect at the end of the current billing cycle, after which coverage and benefits under the Protection Plan will cease.
• No refunds will be issued for the remaining period of the billing cycle following termination.

Termination by Freedrobe

• Freedrobe reserves the right to terminate or suspend a User’s Protection Plan immediately for reasons including, but not limited to:
  • Non-payment or delayed payment of Protection Plan fees beyond any applicable grace period.
  • Fraudulent claims or abuse of the Protection Plan.
  • Violation of Freedrobe’s Terms and Conditions or this Protection Plan Policy.
  • Misrepresentation or nondisclosure of relevant information by the User.

Suspension of Coverage

• Coverage under the Protection Plan may be temporarily suspended during periods of unpaid fees or pending investigation of a claim.
• During suspension, Users will not be eligible to make new claims or receive compensation.

Effect of Termination or Suspension on Claims

• Claims for incidents occurring before the effective date of termination or suspension will be processed according to the terms of the Protection Plan.
• No claims will be accepted for incidents occurring after the coverage has ended due to termination or suspension.

Reactivation

• Users may reactivate their Protection Plan by paying any outstanding fees and subscribing again via the Freedrobe app or website.
• Reactivation may be subject to a new evaluation period and applicable terms.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Freedrobe’s liability under the Protection Plans shall be limited as follows:

• Freedrobe’s total liability to the User for any and all claims arising out of or in connection with the Protection Plan, whether based in contract, tort (including negligence), or otherwise, shall not exceed the coverage limits specified for the relevant garment category and Protection Plan level (Premium or Luxury).
• Freedrobe shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of use, loss of business opportunities, or emotional distress, even if Freedrobe has been advised of the possibility of such damages.
• Freedrobe’s liability does not extend to damages caused by factors outside its reasonable control, such as natural disasters, acts of God, civil unrest, or user negligence.
• The Protection Plan does not constitute insurance, and Freedrobe’s obligations are limited solely to the terms set forth in this policy.
• Users acknowledge that they bear responsibility for ensuring the accuracy and completeness of information provided to Freedrobe, including garment declarations and care instructions.

8. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

FreeDrobe
Email: support@freedrobe.com
Phone: +91- 9220440969